How MedsenX protects your information.

From the hospital, clinic, or community partner that refers you, with your agreement: your name, phone number, preferred language and call time, and the written care instructions the nurse will go over with you. From you during navigation calls: what you understood, the next step agreed, who is responsible, and whether it was completed.

• From a care partner asking about the pilot: a name, role, organization, and work email. We ask them not to include patient details.
• From anyone using the support request form: a name, a phone number or email, and the kind of help needed. The form says not to include medical details.
• We do not accept patient records, discharge documents, or medical details through this website or by email.

We use information to make the navigation call, confirm understanding of existing instructions, coordinate the agreed next step, and close it with a documented outcome. With your consent, the care team that referred you receives a minimum-necessary report: the next step, who owned it, the due date, and the outcome.

Family members take part only when you agree. A partner paying for the navigation does not receive your clinical information because of payment alone. Clinical questions go back to your treating professionals; navigators do not diagnose, prescribe, or change instructions.

Patient details move only through the secure method agreed with the care partner, never through this website or email. We agree the privacy arrangement the partner’s compliance team requires before the first patient and work through its other requirements. Access is limited to the MedsenX nurses and staff who need it, and to vendors with a defined purpose and confidentiality terms. We keep information only as long as the navigation episode and our legal obligations require.

You may stop navigation at any time, ask what we hold about you, ask for a correction, or withdraw your consent to reporting. Tell the nurse, or email info@medsenx.com without medical details.

For privacy questions, email info@medsenx.com or call (317) 496-6871. Please do not send medical details by email. MedsenX is not an emergency service; contact local emergency services for immediate danger.