Language
ENFor hospitals and clinics serving Haitian patients
Not a translation layer. A Haitian perspective inside your discharge.
A MedsenX registered nurse goes over your discharge instructions with each patient in Kreyòl, then stays with the next step until it is closed.
Or call (317) 496-6871, weekdays, Eastern time.
Registered nursesNative Kreyòl speakersReports with consent
One next step per patient.Action, owner, due date, outcome. Shared only with consent.
Papers arrive in English, appointments go unscheduled, and your team rarely learns what happened. MedsenX gives each patient a nurse who explains the plan in Kreyòl and stays with the next step.
44%
of the more than 1 million people in the U.S. who speak Haitian Creole at home speak English less than “very well”.
U.S. Census Bureau, 2024 American Community Survey 1-year estimates, table B16001
Common gaps
With a MedsenX nurse
What we deliver today
Both work from the instructions your team already gave and send clinical questions back to you.
A nurse reviews the written instructions in Kreyòl, checks understanding with teach-back, and coordinates follow-up appointments, medicines, and interpreter requests.
For a visit already on your schedule, a nurse helps the patient gather documents, one medication list including traditional remedies, and priority questions, and shares interpreter needs ahead of time.
MedsenX is founded by a Haitian nurse and a software engineer. The nurse who calls your patients is an Indiana-licensed registered nurse who grew up speaking Kreyòl.
Co-founder and lead nurse navigator
I see the same Haitian patients come back because nobody walked them through what to do next. That is the gap we are here to close.
Co-founder, systems and reporting
My job is that every patient your team refers closes with an outcome you can see, and that nothing about them ever travels through email.
Each episode closes as completed, declined, or formally unresolved. With valid patient consent, your team receives a minimum-necessary completion report.
No protected health information moves through this website or email.
Patient episode
Shared with consentOutcome
Pilot
Define scope, capacity, consent, and reporting with your team. Simple written agreement, no system integration.
Designed for
Hospitals, discharge teams, and clinics serving Haitian, Kreyòl-speaking patients. Starting in Indiana.
Your treating professionals keep every clinical decision.
Navigators do not diagnose, prescribe, or change instructions
Clinical questions return to the treating team
Family participation only with patient consent
Not an emergency service
Short answers now. The details are agreed on the call.
Francesca Prophete, RN, Co-founder and clinical lead, licensed by the Indiana State Board of Nursing, who grew up speaking Kreyòl. During the pilot we take a small number of patients at a time and confirm our capacity to you in writing before the first referral.
A flat pilot fee, set by scope on the first call: which service, how many referred patients, and what reporting you want. A typical proposed pilot covers around 30 enrolled patients over 90 days; a smaller first pilot can be sized on the call to match your eligible volume. Your organization sponsors the navigation. Patients your team refers are not charged for the navigation covered by the pilot; any support beyond it is agreed with the patient, with its cost, before it begins.
Your case manager or discharge nurse tells the patient about MedsenX, in Kreyòl or through your interpreter, and the patient agrees. Your team sends the patient’s name, phone number, and preferred time by the secure method agreed on the first call. A MedsenX nurse calls the patient in Kreyòl within the window you set.
Completed: the agreed next step happened, for example the follow-up visit was attended or the prescription was picked up, and the nurse confirmed it. Declined: the patient chose not to take the step and told us so; we record that, not a guess. Formally unresolved: the nurse tried within the agreed window and could not reach the patient or could not confirm the step, and we tell you so on the agreed date instead of leaving the case open.
One line per referred patient: next step, owner, due date, outcome, and the date it closed. Sent on the schedule and by the secure method agreed before the first patient, and only with the patient’s consent. That gives you a sentence for your leadership: how many patients were referred, how many the nurse reached, and how each one closed.
Nothing about a patient moves through this website or email. Patient details travel only by the secure method agreed with your team and with the patient’s consent. We agree the right privacy arrangement with your compliance team before the first patient and work through the rest of your requirements with you.
No. The service is a nurse who calls your patient. There is nothing to install, no portal for your staff, and no integration with your record system. Your team uses whatever secure channel it already has to send a referral.
No. Navigators do not diagnose, prescribe, or change instructions. They work from the instructions your team already gave, and clinical questions go back to your treating professionals. MedsenX is not an emergency service.
MedsenX grew out of work Francesca has been doing informally in her church community: going over care instructions with people in Kreyòl and following up until the next step was done. The pilot brings that to care teams, with your referrals and your reporting, starting with a small number of Indiana sites this quarter. We tell you our nurse capacity before the first referral.
Yes. The pilot starts with Indiana care teams because that is where our nurses are licensed. Tell us where you are and we will say honestly whether we can serve you yet.
Request nurse-led support in Kreyòl for yourself or a relative. If your hospital or clinic referred you, their referral covers your post-discharge navigation at no charge to you. Any other support is explained, with its cost, before it begins.
What happens when you ask for help
You tell us what support you need.
A nurse calls you, in Kreyòl.
We agree one next step and follow it until it is done.
A 15-minute call about where patients get stuck between discharge and follow-up.
Talk with usPartnership contact only. No patient details, please.